Privacy Policy
Last updated: June 2026
Who we are
UpGroves (“we,” “our,” “us”) is the trading name of Comercial Digital Tecnológica SpA (RUT 76.942.544-6), a digital operations consultancy.
- Contact: admin@upgroves.com
- Address: Laureano Guevara 4882, 9291393, Santiago, Chile
- Website: https://upgroves.com
We take your privacy seriously. This policy explains what information we collect, why we collect it, and what we do with it.
What information we collect
Information you provide directly
Contact form. When you fill out the contact form on our website, we collect your name, email address, and whatever you write in the message field. This data is sent to us via FormSubmit.co, our form processing provider.
Booking a call. When you schedule a discovery call through the Cal.com widget on our contact page, Cal.com collects your name, email, and the time slot you choose. We receive that booking information.
Information collected automatically
Umami analytics. We use Umami, a privacy-focused analytics tool, to understand how visitors use our site. Umami collects anonymized data: page views, referring URLs, screen dimensions, browser language, and device type. It does not use cookies in the traditional tracking sense and does not collect IP addresses, fingerprints, or any personally identifiable information through analytics.
Why we collect it and the legal basis
| Data | Purpose | Legal basis |
|---|---|---|
| Contact form submissions | Respond to inquiries, provide services | Legitimate interest (responding to your request) |
| Cal.com bookings | Schedule and conduct consultations | Contractual necessity (to provide the service you requested) |
| Umami analytics | Understand site usage, improve content | Legitimate interest (website improvement) |
| Cookie consent preferences | Comply with legal obligations | Legal obligation |
Who we share your data with
We do not sell, rent, or trade your personal information. We share data only with the following service providers, and only to the extent necessary to operate the website and our business:
| Provider | Purpose | Privacy policy |
|---|---|---|
| FormSubmit.co | Processes contact form submissions and delivers them to our email | https://formsubmit.co/privacy.pdf |
| Cal.com | Hosts our scheduling widget and manages bookings | https://cal.com/privacy |
| Umami | Provides website analytics (self-hosted / cloud) | https://umami.is/privacy |
These providers may process data on servers located in the United States or the European Union. By using our site, you acknowledge that your data may be transferred internationally.
How long we keep your data
- Contact form submissions and associated email threads: retained for the duration of the client relationship plus 2 years, or until you request deletion.
- Cal.com booking records: retained per Cal.com’s retention policies and our own business records.
- Umami analytics data: anonymized aggregate data retained indefinitely; individual session data expires after 14 months.
- Cookie consent records: retained for 1 year.
Your rights
Depending on where you are located, you may have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Ask us to correct inaccurate or incomplete data.
- Erasure: Request deletion of your personal data (“right to be forgotten”).
- Restriction: Ask us to limit how we process your data.
- Portability: Request your data in a structured, machine-readable format.
- Objection: Object to processing based on legitimate interest.
- Withdraw consent: Where processing is based on consent, withdraw that consent at any time.
To exercise any of these rights, email admin@upgroves.com. We will respond within 30 days.
Additional rights by jurisdiction
European Economic Area (GDPR). You have the right to lodge a complaint with your local data protection supervisory authority.
California (CCPA/CPRA). California residents have the right to know what personal information is collected, to request deletion, and to opt out of the sale or sharing of personal information. We do not sell or share personal information as defined by the CCPA.
Australia (Privacy Act 1988). You may request access to and correction of your personal information. If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with the Office of the Australian Information Commissioner.
Cookies
We use minimal cookies for functional purposes and privacy-respecting analytics. See our Cookie Policy for details.
Security
We take reasonable technical and organizational measures to protect your data. However, no method of transmission over the internet is 100% secure.
Children’s privacy
Our website and services are not directed at individuals under 18. We do not knowingly collect data from minors.
Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top indicates when changes were last made. Material changes will be noted prominently.
Contact
For privacy-related questions or to exercise your rights, email admin@upgroves.com.